REFUND POLICY At Britain Brainy Tutors (“we,” “our,” “us”), we highly value the trust of our customers. To uphold this trust, we have established this refund policy (“Policy”) to ensure transparency in our processes. This Refund Policy is applicable to all services available on the Britain Brainy Tutors site (hereinafter referred to as the "Platform"), encompassing but not limited to hourly-based tutoring plans and subscription-based services. The purpose of this policy is to establish a clear framework governing the conditions under which refunds and cancellations may be requested, processed, and either approved or denied. Additionally, it delineates specific circumstances under which refund requests will not be accommodated, thereby ensuring a standardized approach to financial transactions conducted on the Platform. All individuals engaging with the Platform, including both tutors and students (hereinafter collectively referred to as the "Parties"), are required to adhere strictly to the provisions outlined in this Refund Policy. Furthermore, the Parties must remain in full compliance with Britain Brainy Tutors Terms of Use, as it collectively dictates the ethical, legal, and procedural standards that regulate the Platform’s operations. We retain the sole and absolute discretion to deny any refund requests submitted by users found to be in breach of the Platform’s established policies and regulations, even in cases where the refund request is initiated within the prescribed eligibility period. Scope and Definitions Scope This policy applies to all tutoring packages, individual session bookings, subscription plans, and any other educational services provided through our platform. Definitions .User/Student: The individual who has purchased a tutoring service. . Service/Tutoring Session: Any one-on-one session, course package, or subscription provided by the platform. .Refund Request: A formal request submitted by a user to recoup funds for services not rendered or canceled . Cancellation: The termination of a tutoring session or service before its scheduled commencement. .Non-Refundable: Certain fees or portions of fees that, as outlined below, are not eligible for refund under any circumstances. Validity: This Policy takes effect on April 3, 2025, and will remain effective until we explicitly replace or revoke it. Any refund requests submitted on or after this date will be processed according to the terms of this Policy, including any future updates or modifications. Eligibility for Refunds and Rescheduling General Eligibility Rescheduling or refunds may be issued only under the following circumstances: . Service Non-Delivery: If the scheduled session is not conducted due to technical failures or instructor no-show; If a scheduled session is canceled by the tutor without rescheduling or an appropriate replacement. . Service Quality Issues: Where substantiated complaints regarding the quality of tutoring are validated after a review process. .Cancellation Policy Compliance: If a session or service is canceled within the permitted time window (24 hours). . Cancellation by Tutor: If a tutor cancels a session, the student is eligible for a rescheduling Refunds are not provided for dissatisfaction based on personal preferences unless a clear breach of service quality is determined. Ineligibility Refunds will not be issued in cases where disputes or issues arise from: . If a student fails to attend a scheduled session without prior cancellation. . If a refund request is made after the refund eligibility period has expired. . If a session was completed successfully but the student was dissatisfied with the content without clear evidence of service failure. .Breach of Terms: Refunds will not be processed if the user is found to have violated the platform’s Terms of Service, engaged in fraudulent behavior, or misused the refund policy. . If the system detects a pattern of frequent or abusive refund requests, the user’s account may be suspended and further refund privileges revoked. Exclusions and Non-Refundable Items The following scenarios do not qualify for a refund: Late Cancellations: Requests for cancellation submitted within a time frame that is insufficiently prior to the scheduled session— as defined by the terms outlined in the specific package shall be considered late. Such cancellations, occurring at short notice, may be subject to additional conditions, fees, or forfeiture of any applicable refunds, in accordance with the established policies governing the respective service package. Unused Service Portions: Refunds will not be provided for unused portions of a prepaid package if sessions are missed without proper notice. Promotional or Discounted Rates: Transactions made using promotional codes or discounted offers may have separate, non-refundable conditions, clearly stated at the time of purchase. Technical or Personal Interruptions: Issues arising from individual internet connectivity, device failures, or personal scheduling conflicts are not grounds for a refund. Cancellation and Refund Request Timelines Pre-Session Cancellations: Cancellation requests must be submitted at least 24 hours before the scheduled session for a rescheduling credit. Post-Session Complaints: Users must file a written complaint regarding session quality within 48 hours of the session’s conclusion. Complaints must include: A detailed description of the issue, any relevant evidence (e.g., recorded session excerpts, chat transcripts). Our management team will review the complaint within 10 business days. If validated, the refund amount may be issued as a full or partial refund, depending on the degree of service shortfall. Refund Process Users must submit refund requests through our email. info@britaintutors.com Requests should include order service details, cancellation reason, and supporting documentation. Our customer service team and, where applicable, subject matter experts will review the refund request, assess the evidence provided, and determine eligibility. The user may be contacted for additional details. The review process may take up to 10 business days for standard cases and up to 30 business days in complex situations. Once approved, refunds will be processed using the original payment method within 7–10 business days. In cases where only part of the service was unsatisfactory, a prorated refund may be issued. Details of any partial refund will be clearly outlined in a refund decision notice. If a refund request is denied, a detailed explanation will be provided. Users may appeal the decision by submitting additional evidence within 14 days of the denial notification. Exceptions and Special Circumstances Force Majeure: In the event of unforeseen circumstances (e.g., natural disasters, pandemics, or other force majeure events) that disrupt service delivery, the platform may offer alternative remedies including: Rescheduled sessions subject to review on a case-by-case basis. Changes to this Policy We reserve the right to modify this Refund Policy at any time. Changes will be posted on the platform with an updated effective date. Users are encouraged to review the policy periodically to stay informed of any updates. Contact Information For any questions, concerns, or clarifications regarding this Refund Policy, please contact our team at info@britaintutors.com This Refund Policy is intended to provide clarity and fairness in our refund practices while ensuring that the interests of both our users and our platform are safeguarded. We thank you for choosing our services and strive to ensure a high level of satisfaction and transparency in all our interactions. By using our services, you acknowledge that you have read, understood, and agreed to this refund policy.